Clienteling — a culture of relationships
Grow revenue without growing the marketing budget: conversion / average order / repeat business
You've tried service, training, CRM — but revenue isn't moving? That's exactly where I come in: I grow average order, conversion, and repeat business.
Ilya Chadin
17 years in CX. BORK / Kofemania / GUM, now dthink
Growth control panel
Project results
*LEFORM: +10% conversion in 6 months, 14% of clients come back after outreach
If you recognize yourself — we're in the same room
Traffic is down — revenue isn't growing
Clients buy once and never come back
We can't sell without discounts
Sales staff are shy about hospitality and don't upsell
See how much money is asleep in your base
I turn client experience into your metric growth
How the associate greets guests and the client decides in the first 30 seconds
How the associate offers hospitality and moves a client from a need to a complete solution
Clienteling — a system of communications that brings the client back again and again
Three entry points
Pick the format that fits your goals and resources
Deep-dive + Roadmap
A diagnostic of your current client service. 2 working sessions and a 90-day plan built on your real numbers.
Course
A closed format — a step-by-step launch of clienteling inside your business with my support. Dates not yet set; I'm collecting the waitlist.
Implementation project
Full support to change how service works. Only 2 projects per quarter. I write the strategy and roll it out with you — in the office and in the field.
Not sure where to start?
Take a quick diagnostic. 5 questions and you'll see where clienteling stands in your business — and what to do next.
Start diagnosticHow it works in practice
three recent cases
PRO OBMEN — real estate agency, 7,000+ clients in the base
PRO OBMEN — real estate agency, 7,000+ clients in the base
Broke down the funnel → found growth potential in the sleeping base.
Result:
A clienteling launch plan: roles, segmentation, a 365-day rhythm of touches, KPIs, and a 90-day rollout plan.
LEFORM — premium fashion retail, 4 stores in Moscow
LEFORM — premium fashion retail, 4 stores in Moscow
- •Rebuilt the floor team — standards, hospitality, management system
- •Launched a clienteling system — every associate owns their clients, results are measured
Result in 6 months:
ITALY — premium HoReCa, 5 restaurants
ITALY — premium HoReCa, 5 restaurants
- •Launched clienteling across 5 restaurants at once — the first project of its kind in HoReCa.
- •Rebuilt the floor team and set up personal work with each guest: from the first visit to a reason to return.
Result:
First in restaurants to run clienteling as a system, not a broadcast.
Mark of quality
have worked or studied with me
Frequently asked questions
Ready to find what's in the way and start growing?
This is my personal Telegram — no forms, no gatekeepers. Message me, we'll discuss the details and I'll answer your questions.